Lightspeed's Response to COVID-19 (Coronavirus)
As PNG works to stop the spread of COVID-19, we are doing our bit to keep our people safe and help our customers stay connected in quickly evolving circumstances.
We will provide updates for our customers on this page as the situation evolves.
Ensuring we can continue to support changing business needs and working from home
For a number of years, we have invested in our network capacity, so we're confident we can manage a significant increase in network traffic as a result of people being at home. But there may be times when the service is slower than usual.
Lightspeed is a lifeline utility meaning we are expected to remain up and running regardless of the threat level enacted.
As such, we have robust plans in place to ensure we can continue to provide services and support to PNG at all threat levels of COVID-19.
As a technology company we are well positioned to support our people working remotely. The vast majority of our people, outside our specialist and business-critical functions, are now working from home.
We have been working with our business customers to help them prepare for changing workforce requirements, including an increase in working remotely, and ensuring they have what they need to keep their businesses going. We have already discounted our uncontented bandwidth to K500 per mbps, a reduction of K300 for 30 days to assist our customers adapt to work at home requirements.
Getting the best out of your home internet network
While using Our Service, We may ask You to provide Us with certain Due to COVID-19, employees will be spending more time working or learning at home. PNG's broadband networks will be able to handle the increased demand, but it is important that you ensure that your home network is up to scratch.
We are able to design and install home networks on a case by case basis. Please contact support@lightspeedpng.com to enquire about us setting up your home office network.
How we are keeping our people safe
The vast majority of our people, outside our specialist and business-critical functions, are now working from home.
What you should do if you're booking a home visit
We’re doing everything we can to prevent the spread of COVID-19 and to keep our people safe. If you need to book an appointment which requires a technician to visit your home, please only do so if you and those in your household are feeling well. We're happy to schedule a visit as long as no one on your property has returned from overseas in the last 14 days, has COVID-19 symptoms, has been tested for COVID-19 and is waiting for the results, or has tested positive for COVID-19.
To protect our people, and in accordance with PNG Government guidelines, we’ll need to ask about any recent international travel and any potential exposure you or your household may have had to the virus. We will only use the information that you provide to help us keep our employees and customers safe.
Of course, our technicians will also confirm the same details regarding their own health and travel, so you can also have peace of mind.
Please also be aware that we may need to handle your home visit differently than we normally would. This could mean some delays with your appointment, or it could mean we're only able to provide a temporary solution at your place. You can read more about what to expect on our broadband help page. We reseve the right to respecfully decline your business to keep both you and our staff safe at this time.
How you should get in touch with us
We are available 7 days a week at support@lightspeedpng.com. If you need an urgent connection please contact us at this email address.